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How 99an Handles Your Personal Information

Your privacy matters to us, and this policy explains exactly what data we collect when you use your 99an account, how we store it, and what rights you have over it.

Encrypted account dataJazzCash & Easypaisa transaction privacyYour right to request data accessClear retention periodsDirect contact for privacy queries

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What Information We Hold and Why

99an Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you provide directly — your name, contact information, and the payment method you choose, whether that is JazzCash, Easypaisa, Raast, a bank transfer, or a debit card. We also record transactional data tied to your wallet activity:

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deposit timestamps, withdrawal requests, and the account wallet balance movements. This data is used to process your transactions, verify your identity, and keep your account secure. We do not sell your personal data to third parties. Cookies and similar tracking tools help us understand how you
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navigate the platform on your mobile device — which sections you visit, how often you return, and whether pages load correctly on your connection. You can manage cookie preferences from your browser settings. Our platform operates where local law and eligible regions permit, and our data-handling
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practices are aligned with those jurisdictions. Any data shared with payment processors like the JazzCash or Easypaisa networks is limited strictly to what those processors need to complete your transaction. We keep your data only as long as your account is active or as required by
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applicable law — after that, it is deleted or anonymised. If you have questions about what we hold on you, the support section below explains how to get in touch.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Have a question about what we store, or want to request a copy of your data? Our support team handles privacy queries through the channels below. For account-specific data requests, have your registered mobile number ready so we can verify your identity before sharing any information.

Live Chat Open the chat widget inside your account dashboard. Privacy queries are flagged to the right team and you will get a response without being bounced between departments.

Email Support Send your data request or privacy concern to our support email. Include your registered contact details so we can verify your account before actioning anything.

Account Help Centre The Help Centre inside your 99an account covers common privacy questions — data access, cookie settings, and how to update the personal details tied to your JazzCash or Easypaisa wallet.

HOW WE PROTECT YOU

Data Handling, Security, and Your Controls

We take a practical approach to data security — encrypting account credentials, restricting internal access to personal data, and keeping payment details away from game and sports-betting systems entirely. Here is what that looks like in practice across the four areas that matter most to your account.

Account Security

Your login is protected with OTP verification sent to your registered mobile number. We never store your JazzCash or Easypaisa PIN — payment authentication happens through those apps directly.

Cookie Controls

We use session cookies to keep you logged in and analytical cookies to improve page performance on mobile. You can turn off non-essential cookies from your browser settings at any time without losing account access.

Data Retention

Active account data is held for as long as your account remains open. Once an account is closed, personal data is deleted or anonymised within the period required by the applicable local regulations.

Requesting Changes

You can request a copy of your data, ask us to correct inaccurate details, or raise a deletion request through live chat or email. We aim to confirm receipt within two working days and action verified requests promptly.

Common Privacy Questions from 99an Account Holders

These are the privacy questions we hear most from Pakistan account holders — covering data access, payment information, cookies, and how to contact us when something needs to change.

We collect the information you enter at registration — your name, mobile number, and payment method details. Transactional records tied to JazzCash, Easypaisa, or Raast deposits are also logged to your account wallet history.

We share data only with the payment processors needed to complete your transactions. We do not sell your personal data. Any third-party sharing is limited to what is strictly necessary to operate your account securely.

Send a request through live chat or our support email with your registered mobile number. We verify your identity first, then provide the data summary within the timeframe required by applicable local law.

Yes. Submit a deletion request through our support channels. Where local law allows, we will delete or anonymise your data once your account is closed and any legally required retention period has passed.

Payment authentication runs through the JazzCash and Easypaisa apps directly. We do not store your wallet PIN or full payment credentials — only a transaction reference is logged to your 99an account wallet.

We use session cookies for login continuity and analytical cookies to measure page performance on mobile. Non-essential cookies can be disabled from your browser settings; this does not affect your ability to log in or use your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 99an Handles Your Personal Information

Reach Us About Your Data

Data Handling, Security, and Your Controls

Common Privacy Questions from 99an Account Holders

01 What personal data does 99an collect when I register?

02 Does 99an share my data with third parties?

03 How can I request a copy of the data 99an holds on me?

04 Can I ask 99an to delete my personal data?

05 How does 99an handle the payment details I use for JazzCash or Easypaisa deposits?

06 What cookies does 99an use and how do I control them?

Privacy Policy

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